Shipping policy
Thank you for shopping with Brain Bumps. We are committed to delivering your order quickly and securely so you can start enjoying the benefits of improved focus and mental clarity as soon as possible.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has shipped, you will receive another notification with tracking information.
If we are experiencing a high volume of orders, shipments may be delayed slightly. We appreciate your patience and understanding.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
United States
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (if available)
Free Shipping Offer:
We occasionally offer promotions such as free shipping on your first purchase when signing up for our newsletter or promotions.
Order Tracking
Once your order ships, you will receive an email with tracking details so you can monitor your delivery.
Please allow 24–48 hours for tracking information to update.
Shipping Carriers
We work with trusted carriers such as:
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USPS
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UPS
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FedEx
The carrier used may vary depending on your location and shipping method selected.
Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order.
Brain Bumps is not responsible for orders delivered to incorrect addresses provided by the customer.
If you need to update your address, please contact us as soon as possible after placing your order.
Lost, Stolen, or Delayed Packages
Brain Bumps is not responsible for delays caused by shipping carriers, weather, or other circumstances outside of our control.
If your package is marked as delivered but you cannot locate it, please:
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Check with neighbors or household members
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Contact the shipping carrier directly
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Reach out to our support team for assistance
International Shipping
At this time, international shipping may be limited or unavailable. If international shipping becomes available, delivery times and shipping costs will be displayed at checkout.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery with:
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Your order number
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Photos of the damaged item and packaging
We will work quickly to resolve the issue.
Contact Us
If you have any questions about shipping, please contact our support team:
Email: support@brainbumps.com
Response Time: 24–48 business hours
